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Trust is
everything!
At Vulcan X Tech, we believe that trust is the foundation of every successful relationship. We strive to ensure that your shopping experience is smooth, transparent, and worry-free. That's why we've created clear and customer-friendly policies to protect your rights and ensure your satisfaction.
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1. Introduction
This Distance Sales Agreement ("Agreement") outlines the terms and conditions under which you, the customer, purchase goods or services from Vulcan X ("Company") through our online platform or other distance communication methods. By placing an order, you agree to comply with these terms.
2. Products and Services
The Company offers various products and services available for purchase through our website. The description and specifications of these products and services are provided to ensure clarity before purchase.
3. Ordering Process
To place an order, follow the instructions on our website or as communicated through other distance channels. Ensure all information provided is accurate to avoid issues with processing your order.
4. Payment
Payments for orders can be made using the methods specified on our website. All transactions are processed securely. Prices are as stated at the time of purchase and may include taxes and shipping costs.
5. Delivery
The delivery timeframes are estimated and may vary based on factors such as location and availability. The Company will make every effort to deliver products or services within the stated timeframes but is not liable for delays beyond its control.
6. Right of Withdrawal
Under applicable distance selling regulations, you have the right to withdraw from this Agreement within 14 days from the receipt of goods or confirmation of service delivery without providing a reason. To exercise this right, you must notify us of your decision to withdraw.
7. Returns and Refunds
If you wish to return a product or cancel a service, please refer to our Return Policy below for instructions on how to proceed. Refunds will be processed in accordance with the policy outlined.
8. Customer Support
For any inquiries or issues regarding your order, please contact our customer support team. We are committed to providing assistance and resolving any concerns promptly.
9. Amendments
The Company reserves the right to amend this Agreement at any time. Changes will be effective upon posting on our website or notifying you directly.
10. Governing Law
This Agreement is governed by the laws of Turkey. Any disputes arising from this Agreement will be subject to the jurisdiction of the courts in Turkey.
REACH OUT US!
1. Introduction
This Distance Sales Agreement ("Agreement") outlines the terms and conditions under which you, the customer, purchase goods or services from Vulcan X ("Company") through our online platform or other distance communication methods. By placing an order, you agree to comply with these terms.
2. Products and Services
The Company offers various products and services available for purchase through our website. The description and specifications of these products and services are provided to ensure clarity before purchase.
3. Ordering Process
To place an order, follow the instructions on our website or as communicated through other distance channels. Ensure all information provided is accurate to avoid issues with processing your order.
4. Payment
Payments for orders can be made using the methods specified on our website. All transactions are processed securely. Prices are as stated at the time of purchase and may include taxes and shipping costs.
5. Delivery
The delivery timeframes are estimated and may vary based on factors such as location and availability. The Company will make every effort to deliver products or services within the stated timeframes but is not liable for delays beyond its control.
6. Right of Withdrawal
Under applicable distance selling regulations, you have the right to withdraw from this Agreement within 14 days from the receipt of goods or confirmation of service delivery without providing a reason. To exercise this right, you must notify us of your decision to withdraw.
7. Returns and Refunds
If you wish to return a product or cancel a service, please refer to our Return Policy below for instructions on how to proceed. Refunds will be processed in accordance with the policy outlined.
8. Customer Support
For any inquiries or issues regarding your order, please contact our customer support team. We are committed to providing assistance and resolving any concerns promptly.
9. Amendments
The Company reserves the right to amend this Agreement at any time. Changes will be effective upon posting on our website or notifying you directly.
10. Governing Law
This Agreement is governed by the laws of Turkey. Any disputes arising from this Agreement will be subject to the jurisdiction of the courts in Turkey.
1. Return Eligibility
To be eligible for a return, the item must be in its original condition and packaging, with all accessories and documentation included. Returns must be initiated within 14 days from the date of receipt.
2. Process for Returns
To return an item, follow these steps:
Contact Us: Reach out to our customer support team to request a return authorization. Provide your order number, reason for return, and details about the product.
Return Authorization: Once approved, you will receive instructions on how to return the item. Ensure the product is packed securely to prevent damage during transit.
Ship the Item: Return the item to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
3. Refunds
Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that shipping and handling fees are non-refundable.
4. Exchanges
If you wish to exchange an item for a different product or size, please return the original item and place a new order. Exchanges are subject to availability.
5. Non-Returnable Items
Certain items may be non-returnable due to their nature or for hygiene reasons. This will be specified in the product description or during the return process.
6. Contact Information
For any questions or concerns regarding returns, please contact our customer support team at [Contact Information].
7. Amendments
The Company reserves the right to amend this Return Policy at any time. Changes will be effective upon posting on our website or notifying you directly.
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